Service/FAQs
Broiler Support
BPS offers service and support through its network of certified service agencies as well as online and over-the-phone technical support.
For additional information contact BPS at 800-272-8546 or email info@bpsproductsinc.com.
BPS Tip of the Month
Reduce your gas cost by 25% with a broiler catalyst. The Catalyst fits on top of broiler, is easy to clean, and requires no electrical hookup.
Frequently Asked Questions
1. How many patties per hour can a broiler make?
• 6-burner models: 450-500 frozen 4-oz. patties per hour
• 4-burner models: 200-250 frozen 4-oz. patties per hour
2. What are the physical dimensions of a BPS Broiler?
See the "Product" section of the website for all deimensions and specifications on all models of BPS Broilers.
3. What is the difference between a Return-flow and a Flow-through broiler?
Return-flow broilers discharge the food product back to the same side where you fed the product into the broiler. Return-flow broilers use less space than a Flow-through broiler. Flow-through broilers discharge the food product on the opposite side of where you fed the product into the broiler.
4. What is the difference between a split-chain and single-chain broiler?
The split-chain broiler contains two independent-speed meat chains of 10" and 12" widths. The single-chain broiler contains one 22" wide meat chain.
5. Can the broiler run on either natural gas or propane?
Yes, either natural gas or propane may be used in our broilers.
6. What is the purpose of a smoke eater?
The smoke eater (also known as a catalytic converter or catalyst) eliminates 90% of your broiler smoke, reduces your gas cost by over 30%, cools down your kitchen, drastically reduces exhaust fan maintenance/cleaning, cleans easily/quickly with just water, requires no electric/gas hookup, installs in under 5 minutes, and saves you money.
7. Does BPS brand-design broilers?
Yes. BPS can design and manufacture a broiler to fit your needs and specifications. Just let us know what you need.
8. What are the benefits of variable-speed meat chains?
Variable-speed meat chains allow you to consistently broil various food products of differing thicknesses at the same time.
BPS Seminars
BPS offers free "get-your-hands-dirty" broiler maintenance seminars for customers and non-customers alike. Seminars are held on-site at the restaurant location designated by you and at a time you choose. You and your staff will learn how to disassemble, clean, and reassemble your existing broiler. Call BPS Customer Service at 800-272-8546 for more details, or send an e-mail inquiry to support@bpsproductsinc.com.